Can RBKC stop referring to residents and taxpayers as 'customers'?
We are not 'customers': we own the bloody shop and pay the wages of the 'shop assistants'.
It's all part of this silly delusion that councils are 'businesses'. Councils are not 'businesses'....businesses are generally efficient and make profits.
Councils are monopoly suppliers and are far from being efficient.
Yours irritatedly
A resident
Try using the "Customer Service Centre" - a thoroughly soul draining exercise.
ReplyDeleteEver tried making a telephone call to Hornton Street? Trying to find a human? And if you want to try and speak to dizzy, or her Secretary, it is a guaranteed 24/7 wait for 3 days until the most robust of us just give up.
DeleteThe housing repairs telephone line is even worse
DeleteThe world of WOKE
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