A young Chelsea couple had their Christmas ruined when 'controversial' estate agency, Foxtons, encouraged them to sign a rental agreement to a property their client landlord did not even own!
Foxtons told the couple that they would return the money on the same day of notice, but had left the office by the time their bank had told them that the money was being held for Anti-Money Laundering reasons.
The couple has had no updates from Foxtons since receiving notice of the lease cancellation and no insight whatsoever as to when they might get their money back, meaning that they have been left with no money to put down a deposit elsewhere. Julian has reached out to the CEO of Foxtons, Nic Budden and various other Foxtons executives with no response beyond the acknowledgment of their formal complaint.
The property's "landlord", Frank Pons, a payment protection expert, convinced Foxtons that he owned the property but later pulled out of the sale, no doubt before recovering his initial deposit.
The couple had notified their current landlord that they were due to move on 10th January, leaving them with less than a week to find a new home when the holiday season is over, effectively rendering them homeless if they can't find a suitable alternative.
Why do people ever use Foxtons when there are so many better choices?