The end of a great brand?
Corporate hypocrisy reaches new heights when the ghastly, syrupy John Lewis ad extols us 'to be kind this Christmas'.
That kindness doesn't seem to extend to its staff whose disinterest in customers knows no bounds nor residents of this Borough.
Waitrose has made tens of millions during the pandemic. Despite this the chairman, Sharon White who used to work at the Treasury refuses to hand back the business rates relief....
Quite shocking! The Dame will cease shopping there and recommends her readers follow her example.
There was a day when Waitrose was the epitome of grocery excellence..happy partners...great food....good value and a welcoming ambience.
Those salad days are long since gone.
Waitrose like other John Lewis brands is a mere shadow of itself...surly partners...haphazard service and shelves bursting with imported stuff easily obtainable in the UK.
Little Waitrose in Brompton Rd sums up all that is wrong with this once great brand. You are greeted by a lounging 'security person' and then a wall of indifference from staff.
A long time customer of the Partnership( a bit of a misnomer!) returned a water bottle with a razor-sharp piece of metal protruding.
The bored manageress's languid reaction was, "no receipt; no refund" despite seeing it was a manufacturing issue.
Another neighbour returned a packet of frozen food which stank to high heaven.
This manager again refused to refund and only replaced it when the customer threatened to take the toxic product to the Council.
This manager, when told by the customer he had been coming to the shop for years, was told, "well, I have never seen you before".
The fact the customer was wearing a mask rather escaped him!
There was a time when John Lewis customers were fiercely loyal: no longer...they are deserting in their droves to Tesco, Lidl and Aldi.
What do you expect when a Mr Bailey, a buyer from Sainsbury is appointed MD!
Come on, Mr Bailey, your staff don't even know who you are!
Dame, Peter Jones is worse. The staff are quite demoralised.
ReplyDeleteI prefer Tesco...waitrose went down hill when the overpaid Mayfield was boss
ReplyDeleteIf it were a public company it would be broken up. Such a shame a once paragon of retail excellence is no more
ReplyDeleteWhat do you expect when the headhunters recruit a civil service bureaucrat to run things. Retail is detail and this firm needs a Simon Wolfson to take over
ReplyDeleteHow the high and mighty John Lewis Partnership has turned in to a money grabber. Refusing to repay Business Rates' Relief to the Government is the sort of thing Sir Phillip and Lady Green would do.
ReplyDeleteWell said 17.04. It is not the first time that the John Lewis Partnership has recruited a former civil servant to run the business. Sir Stuart Hampson came from the civil service. John Lewis above all else is bureaucratic just like Government. Civil Servants fit in there.
Dear Dame,
ReplyDeleteDid you know that the John Lewis Partnership is run by a dame? Their dame, Sharon White, went on television wearing a tiger suit. I thought all animal prints (like leopard skin, zebra and tiger) were very common.