Dear Dame,
I understand that the Council has been trying to establish what tenants and leaseholders think about the Housing Management Service following the abolition of the former and much denounced Tenant Management Organisation (TMO).
Surveys often give a very misleading snapshot of the true situation. The TMO carried out surveys with regularity considerable expense.
The TMO repeatedly made the spurious claim that between 72% or 80% of residents thought the TMO was "excellent" or "very good" at managing the housing service.
It is a pity that it took the tragedy at Grenfell Tower before the truth about the TMO emerged.
Surveys often give a very misleading snapshot of the true situation. The TMO carried out surveys with regularity considerable expense.
The TMO repeatedly made the spurious claim that between 72% or 80% of residents thought the TMO was "excellent" or "very good" at managing the housing service.
It is a pity that it took the tragedy at Grenfell Tower before the truth about the TMO emerged.
Perhaps, your commentators and hornets have something to add.
Yours sincerely,
The Spurtle.