Monday, 9 January 2023

WE ARE NOT CUSTOMERS, RBKC...WE OWN THE SHOP

Dear Dame,

Can RBKC stop referring to residents and taxpayers as 'customers'?

We are not 'customers': we own the bloody shop and pay the wages of the 'shop assistants'.

It's all part of this silly delusion that councils are 'businesses'. Councils are not 'businesses'....businesses are generally efficient and make profits. 

Councils are monopoly suppliers and are far from being efficient.

Yours irritatedly


A resident



5 comments:

  1. Miss Norland9 January 2023 at 23:18

    Try using the "Customer Service Centre" - a thoroughly soul draining exercise.

    ReplyDelete
    Replies
    1. Voice Of Experience10 January 2023 at 09:21

      Ever tried making a telephone call to Hornton Street? Trying to find a human? And if you want to try and speak to dizzy, or her Secretary, it is a guaranteed 24/7 wait for 3 days until the most robust of us just give up.

      Delete
    2. Anonymous10 January 2023 at 17:15

      The housing repairs telephone line is even worse

      Delete
  2. Anonymous10 January 2023 at 05:26

    The world of WOKE

    ReplyDelete
  3. Anonymous10 January 2023 at 23:43

    This comment has been removed by a blog administrator.

    ReplyDelete

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