tag:blogger.com,1999:blog-1690720220183337557.post5914708536527227966..comments2024-03-28T12:07:23.114+00:00Comments on FTHN: From the Hornets Nest: TMO ANSWER FOI ON COMPLAINTSUnknownnoreply@blogger.comBlogger27125tag:blogger.com,1999:blog-1690720220183337557.post-67491255078234283422014-12-28T21:23:59.321+00:002014-12-28T21:23:59.321+00:00Mrs Alam likes to take care of those with her ethn...Mrs Alam likes to take care of those with her ethnic and religious background....Weary TMO Tenantnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-13726934387413641702014-12-23T12:00:41.320+00:002014-12-23T12:00:41.320+00:00There are no limits to the depths to which the TMO...There are no limits to the depths to which the TMO will sink. Reason to be cheerful in 2015noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-77759920334354764872014-12-20T10:52:26.756+00:002014-12-20T10:52:26.756+00:00The TMO is a miserable piece of existence. The TMO is a miserable piece of existence. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-73173863837037284962014-12-19T09:16:33.690+00:002014-12-19T09:16:33.690+00:00Sorry a complaint about a TMO worker being racist ...Sorry a complaint about a TMO worker being racist is not a complaint without malarkey. A compliant of this character is not a complaint about service failure, therefore, it would be some other malarkey that they have thought up. Lacking Confidence in the TMO (mark II)noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-40229209496480298792014-12-19T08:38:58.650+00:002014-12-19T08:38:58.650+00:00Thanks to this blog, we can all have a laugh at th...Thanks to this blog, we can all have a laugh at the expense of the TMO and those who work in it. I've heard that the TMO wants to set up another Company, TMO Entertainment Direct. If it is bad as TMO Repairs Direct we will be able to have good laugh in 2015. Carry on laughing.............<br />Laughing boy.noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-80602072074841603702014-12-19T03:55:50.775+00:002014-12-19T03:55:50.775+00:00I've never encountered Janet Edwards or the Re...I've never encountered Janet Edwards or the Resident Engagement Team. <br />Sounds like a misnomer to me, the TMO does not want to engage with residents so why would it have a Resident Engagement Team. Does this team do the blacklisting? Why not drop our good lady, The Dame, a line about the Resident Disconnection Team, I am sure that she wants to do an on line Christmas Special all about the TMO and this sounds like a cheery Christmas Special. The Dame's Christmas Special would beat watching the Sound of Music. Christmas Spiritnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-60272211999441705602014-12-18T21:24:37.369+00:002014-12-18T21:24:37.369+00:00Mrs Alam?Mrs Alam?World's End Lifenoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-63167226360167230112014-12-18T20:40:53.155+00:002014-12-18T20:40:53.155+00:00Would a complaint about a racist TMO official go d...Would a complaint about a racist TMO official go down as a complaint or does it count as some thing else in order to cover up a nasty matter. If it does not go down as a straightforward complaint, without mularkey, how can I be confident that it would be dealt with properly. <br />Lacking confidence in the TMO.noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-20808456062555595992014-12-18T14:20:11.793+00:002014-12-18T14:20:11.793+00:00I suspect the antics of the Resident Engagement Te...I suspect the antics of the Resident Engagement Team are the cause of some of those complaints!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-2259481670670591792014-12-18T10:46:49.651+00:002014-12-18T10:46:49.651+00:00What about the hundred of thousands wasted every y...What about the hundred of thousands wasted every year on Janet Edwards and the TMO's completely neglectful and unfriendly Resident Engagement Team?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-38612304530600048942014-12-18T10:13:59.740+00:002014-12-18T10:13:59.740+00:00What are we paying for? Central Government is anno...What are we paying for? Central Government is announcing cuts to Local Government funding today. It cost £ 520.83 for the administrative processing of one complaint to the TMO in Quarter One. The Resident Directors of the TMO get £1, 200 a year for voluntary work of twelve hours a year. Gravy Train Expressnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-49722459667311869502014-12-18T07:37:34.974+00:002014-12-18T07:37:34.974+00:00Just seen what Shocker has put. The TMO is bad at ...Just seen what Shocker has put. The TMO is bad at housing but good for a larf. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-12535354068146346372014-12-18T07:18:47.764+00:002014-12-18T07:18:47.764+00:00Good at figures has done us all a wonderful servic...Good at figures has done us all a wonderful service by calculating how much it cost the TMO to handle complaints in Quarter One of this year. £520.83 for each complaint- a shocker by any shocker's standards!<br /><br />What most people don't know is that the TMO Complaints' Team only performs a very small aspect of the complaints' handling process. They receive the complaints from dis-satisfied residents, they send out a word processed acknowledgement to the complainant saying that a reply will be produced in ten working days, and ask the appropriate member of TMO staff to answer the complaint. They also process appeals from people who refuse to run along when a complaint is not upheld. Oh, I nearly forgot, they often have to send out apologies when TMO Staff fail to meet the ten day target for responding on any one of the 48 complaints received. <br /><br />That's about the size of it, one manager and two assistants costing around £ 100, 000 a year to process manage the TMO's reported 48 complaints over 91 days in Quarter one. Now that is what I call value for money. <br /><br />As always the devil is in the detail. What we do not know is the average time costs of the members of staff who actually wrote the replies to the 48 complaints processed in Quarter One. Let's face it, the TMO's Complaints' Team is not run ragged and must be over resourced: by the TMO's own admission, the three TMO workers handling complaints have not even had to manage one complaint a day over the 91 days in Quarter One. <br /><br />The three workers are not to blame for this profligate use of money from the public purse. <br /><br />Good on "Good at Figures" for breaking the back of a wasteful use of tax payers' money. Perhaps, the TMO's Grant from the Council could now be reduced. They are better things to spend it on <br /><br /><br /><br />Shockernoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-31979711512587309792014-12-17T20:18:19.113+00:002014-12-17T20:18:19.113+00:00The only thing I was any good at school was Maths....The only thing I was any good at school was Maths. I even got GCSE in Maths. Here is what I've worked out. <br /><br />It costs the TMO around £100, 000 a year to handle all the complaints it receives.<br /><br />There are 4 quarters in a year so £100, 000 divided by 4 quarters = £25,000<br /><br />It costs the TMO £25,000 a quarter to handle complaints- <br /><br />The TMO received 48 complaints in quarter 1 of this year<br /><br />48 complaints divided by £25, 000 = £ 520.83<br /><br />It costs the TMO £520.83 to process one complaint. Good at figuresnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-69212514900754619432014-12-17T15:33:46.173+00:002014-12-17T15:33:46.173+00:00I've just come across this blog. The TMO has b...I've just come across this blog. The TMO has been really horrid to me. I take my hat off to those who have shown the TMO in public. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-75403477970740840122014-12-17T11:35:51.396+00:002014-12-17T11:35:51.396+00:00Sorry, the TMO received 48 complaints in Quarter O...Sorry, the TMO received 48 complaints in Quarter One of the current year. Shane Carternoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-35887774108306957352014-12-17T11:34:14.020+00:002014-12-17T11:34:14.020+00:00Information obtained under the Freedom of Informat...Information obtained under the Freedom of Information Act 2000 has revealed that the TMO received 58 complaints in quarter one of the current year. <br /><br />Quarter one = 1st April to 30th June 2014 - 91 days. Shane Carternoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-16635453573015706772014-12-17T09:42:09.499+00:002014-12-17T09:42:09.499+00:00I hope the TMO has got the wind up, it will be abl...I hope the TMO has got the wind up, it will be able to sail away in to stormy seasChange in the wind.noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-86282213596733175622014-12-17T08:44:04.753+00:002014-12-17T08:44:04.753+00:00The cost of employing three workers to run the Com...The cost of employing three workers to run the Complaints Section of the TMO is in the region of £100, 000 a year taking in to account:-<br /><br />Wages, ( for one manager and two assistants) <br />Employers' National Insurance Contributions,<br />Employers Superannuation ContributionsTenants Weepnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-74886276772134178762014-12-17T07:51:30.444+00:002014-12-17T07:51:30.444+00:00When Mr Kingsford was in charge at the TMO, they h...When Mr Kingsford was in charge at the TMO, they had one Complaints Administrator. <br />Now that Mr Black is in charge, they have three people working in the Complaints Team. There is a Complaints Manager, and two Complaints Officers. Does anyone know what the cost is of employing three officials to manage complaints? <br />Putting the wind up the TMO.noreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-58322726047274167942014-12-16T18:26:25.163+00:002014-12-16T18:26:25.163+00:00Go, go ,go, Shane. Go, go ,go, Shane. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-22216042922118028472014-12-16T16:41:13.183+00:002014-12-16T16:41:13.183+00:00On the subject of favours for those favoured by th...On the subject of favours for those favoured by the TMO, according to what has been said on this blog that ghastly Michael Beverley had private counselling paid for by the TMO. What else did he get that we haven't found out about ? The lack of willingness on the part of the Black administration at the TMO to disclose how much money was spent on Michael Beverley makes me suspicious.Stinkingnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-73705119789282430902014-12-16T15:42:07.402+00:002014-12-16T15:42:07.402+00:00Favours for the favoured is a long-standing and on...Favours for the favoured is a long-standing and ongoing problem where the TMO are concerned. Residents have been pointing out that it happens for years. It amounts to a rather insidious form of corruption. And given the nature of some of the favours it is costing everyone serious money. The members of staff involved have been identified on numerous occasions. Why does it persist? Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-55207446946130982512014-12-16T14:34:34.220+00:002014-12-16T14:34:34.220+00:00With Kingsford, Perry and Evans a complaint was a ...With Kingsford, Perry and Evans a complaint was a complaint fair and square, no fudging, no messing. With the current regime at the TMO, the situation is far from clear. I remember the Thatcher Government changing the way in which unemployment was counted whenever the jobless figures were embarrassing. It seems that the TMO has now reclassified the ambit of a complaint in order to mislead. More worryingly, they fail to uphold a valid complaint without justifying the decision. TMO Watchernoreply@blogger.comtag:blogger.com,1999:blog-1690720220183337557.post-8293676992954967902014-12-16T09:30:25.560+00:002014-12-16T09:30:25.560+00:00Under Robert Black, the TMO changed the definition...Under Robert Black, the TMO changed the definition of a "Complaint" for deceitful reasons. We have all been conned, Residents and Councillors alike, by a TMO which deceitfully re-classifies genuine "Complaints' as a "Request for Service" or some other "Designer Label" devised to keep the number of registered "Complaints" at an all time low.<br /><br />If someone reports a member of staff for being rude or unhelpful the TMO does not record that matter as a complaint. If you complain about a policy deficiency or improper implementation of a policy related practice, OR WORSE POLICY MAKING ON THE HOOF, it is called something else but most definitely not a complaint. <br /><br />If you report that the TMO lacks even handedness by doing favours for certain residents, when it treats others differently by doing people down, it is not a Complaint. <br /><br />Blair's Labour Party frowned on Members of Parliament using the term Socilaism, the TMO frowns on the use of the term "Complaint"Shane Carternoreply@blogger.com